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Frequently Asked Questions

How much is your shipping?
Please see our Shipping Info Link on the menu bar. We have several choices and also offer International shipping to select countries.

Does my Creative Medical ID jewelry have a guarantee?
Yes! Our products come with a 90-day guarantee from the date we ship on your original order. We guarantee against defects in workmanship under normal use. We do not guarantee jewelry when worn in water or during sports. We do not cover loss or wear & tear.

Can I wear my beaded bracelet or watchlet while bathing or swimming?
Creative Medical ID uses the finest 49 strand, nylon coated, stainless steel flexible jewelers wire. When this wire is repeatedly exposed to water it eventually will break, therefore we cannot guarantee or recommend wearing your bracelet in water. If your bracelet contains Swarovski Faux pearls or silver plate chlorine, acid, perfume, hairspray and other chemicals may damage the finish. Treat your Creative Medical ID beaded bracelet with care. You may wear our all stainless bracelets in water!

I have a Nickel allergy. Can I wear your medical jewelry?
Our beaded products are manufactured with .925 sterling silver crimps, sterling and stainless clasps, fluted & round sterling beads. Please note that the Bali silver beads used in our designs do contain a very small percentage of pewter which may cause a reaction if you are very sensitive to Nickel. Our stainless, sterling silver and gold-filled jewelry is not hypo-allergenic. Please be careful when making your selection, as we do not give refunds or exchanges on custom-made medical jewelry due to Nickel allergies.

How do I know what size to select?
Measure carefully before you order! Wrap a soft tape measure around the wrist where it bends to get an accurate wrist measurement. Now read what the sizing instructions ask you to do on each individual style. On beaded styles add one inch to get the correct size. WHY ADD 1 INCH? The extra room is needed to allow for a rigid tag, the two lobster clasps and beads. When the wrist is measured acurately this formula will give a comfortable fit.

What should I engrave on my Medical ID Tag?
See our Engraving Help Link on the Menu. Select the most important, life-threating medical information, in case you cannot speak for yourself. Putting your medical condition is important. Many choose to have their full name, the diagnosis and an "ICE" (In case of emergency)telephone number, rather than the medication taken, as that may change.

What is your policy on Gold-Filled Medical ID Bracelets?
All our 10K gold-filled Medical ID Bracelets with gold-plated chains are non-refundable. Please make your selection carefully.

What if my tag/charm has an engraving error?
Please let us know immediately, and we will send out a replacement tag/charm if we have made an error. Creative Medical ID is not responsible for orders submitted incorrectly.

How long will it take for me to receive my Creative Medical ID jewelry?
Please allow 2-3 weeks to receive your custom-engraved Medical ID jewelry (business days please). For bracelet orders without tags, we will ship within 3 business days. During the holidays allow additional time.

What if my bracelet or watchlet doesn't fit?
Creative Medical ID has has free re-sizing. We only ask that you pay for the item to be shipped back to you, once we receive and re-size for you. Please click on the Re-sizing link on the menu for detailed information.

Where do I send my jewelry for resizing or repair ?
See our Resizing or Repair page for all the details. Send your jewelry in a bubble pack or padded envelope to: Creative Medical ID 11445 E. Via Linda Ste. 2, #441 Scottsdale, AZ 85259-2653

What if my bracelet or watchlet breaks?
If your Creative Medical ID jewelry breaks within 90 days of the date we ship, you are covered at no charge one time under our guarantee. Please see Repair page for charges after the 90 day guarantee is up..

Will my sterling silver or gold-filled Medical jewelry tarnish?
YES, all sterling silver & gold-filled jewelry tarnishes when exposed to air, water, salt water, acidic skin and even the air. An ultrasonic cleaner or a non-abrasive polishing cloth (such as Sunshine) will remove tarnish. (Do not put beaded strands in ultrasonic cleaner.)

What is Gold Filled jewelry?
Gold-filled describes when a layer of gold is mechanically bonded with heat and pressure to one or more surfaces of the supporting base metal,such as brass, then rolled or drawn to a given thickness. In the jewelry industry the quantity of gold must be at least 1/20th by weight of the total product. Gold Filled items will remain gold for a lifetime if cared for properly. Unless you are using harsh chemicals abrasives, lotions or perfumes, the gold layer will stay gold for years to come!

How do I care for my sterling silver or gold-filled ID Tag?
When storing jewelry, do not mix gold with silver, spearate the metals by compartments. Sterling silver and gold-filled are soft precious metals and vulnerable to scratching, so be careful. Consider purchasing a stainless steel Medical ID tag for everyday wear.

Is it possible to get a full refund or exchange my custom made bracelet?
We want you to be happy with your purchase, and will work with you to resolve any problems we have made. All sales on custom-made medical jewelry are final. If an exchange is agreed upon, restocking fees apply.

Can you engrave DNR on my bracelet?
NO DNR/DNI bracelets!! We cannot engrave DNR/DNI on your medical bracelet. Each state has specific regulations about DNR bracelets. Please check with your doctor's office as you will need a letter from your doctor and you must purchase the DNR bracelet from the designated commercial vendor in your specific state. Here are the requirements of some states: The name, address, date of birth and gender of the patient; and the name, business telephone number and signature of the attending physician issuing the order.

Company Policies
All beads and parts are subject to availability. We do our very best to duplicate the item you have selected, and come as close as possible. If the exact bead is not available, we reserve the right to substitute. All sales on custom-made medical jewelry are final. If an exchange is agreed upon, restocking fees apply.

Return Policy
We at Creative Medical ID want you to be happy with your purchase, and will work with you to resolve any problems we have made. All sales on custom-engraved jewelry are final. For further assistance please contact Creative Medical ID Customer Service Department Monday - Friday, 24 hours a day Toll Free 1-800-252-0661. Your call will be returned as soon as possible or the next business day. Thank you.


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Creative Medical ID
11445 E. Via Linda
Ste. 2, #441
Scottsdale, AZ 85259
1-800.252.0661 / 480-614-3336
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Copyright 2018. Creative Medical ID, LLC. All Rights Reserved.
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 Creative Medical ID
11445 E. Via Linda, Ste. 2
Scottsdale, AZ 85259
Hours: Mon-Fri 9:00 am - 4:00 5pm MST
Customer Care (800) 252-0661