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 Frequently Asked Questions 
How much is your shipping?
See our Shipping Info Link on the menu bar. All Orders shipped within the USA include Insurance! USA - USPS First Class Mail, Insured ONLY $4.95 for 1 item. Add $1.00 for each additional item. Usually takes 5-7 business days for you to receive your order from the date we ship. SEE SHIPPING INFO FOR Priority, International & Expedited Shipping.
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Does my Creative Medical ID jewelry have a guarantee?
Yes! Our products come with a 90-day guarantee from the date we ship. We guarantee against defects in workmanship under normal use. We do not guarantee jewelry when worn in water or during sports.
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Can I wear my beaded bracelet or watchlet while bathing or swimming?
Creative Medical ID uses the finest 49 strand, nylon coated, stainless steel flexible jewelers wire. When this wire is repeatedly exposed to water it eventually will break, therefore we cannot guarantee or recommend wearing your bracelet in water. Treat your Creative Medical ID beaded bracelet with care. You may wear our all stainless bracelets in water!
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I have a Nickel allergy. Can I wear your medical jewelry?
Our beaded products are manufactured with .925 sterling silver crimps, clasps, fluted & round beads. Please note that the Bali silver beads used in our designs do contain a very small percentage of pewter which may cause a reaction if you are very sensitive to Nickel. Our stainless, sterling silver and gold-filled jewelry is not hypo-allergenic. Please be careful when making your selection, as we do not give refunds or exchanges on custom-made medical jewelry due to Nickel allergies.
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How do I know what size to select?
Using a soft-cloth measuring tape or string, measure your wrist at the smallest point and add 3/4" to 1 inch, depending on how you like to wear your bracelets. Select from the pull-downs on each bracelet design page. For your little ones, we recommend 1/2" to 3/4," so they cannot skoot their bracelet off too easily. See our Sizing Guide for help. Measure carefully as we do have a re-sizing fee.
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What should I engrave on my Medical ID Tag?
Select the most important, life-threating medical information, in case you cannot speak for yourself. Putting your medical condition is important. Many choose to have their full name, the diagnosis and an "ICE" (In case of emergency)telephone number, rather than the medication taken, as that may change.
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What is your policy on Gold-Filled Medical ID Bracelets?
All our 10K gold-filled Medical ID Bracelets with gold-plated chains are non-refundable. Please make your selection carefully.
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What if my tag has an error?
Please let us know immediately, and we will send out a replacement tag if we have made an error. Creative Medical ID is not responsible for orders submitted incorrectly.
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How long will it take for me to receive my Creative Medical ID jewelry?
Please allow 2-3 weeks to receive your custom-engraved Medical ID jewelry (business days please). For bracelet orders without tags, we will ship within 3 business days. During the holidays allow additional time.
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What if my bracelet or watchlet doesn't fit?
Creative Medical ID has a nominal re-sizing fee. Bracelet re-sizing is $5.00 + shipping, Watchlets, $10.00 + shipping.
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Where do I send my jewelry for resizing ?
See our RE-SIZING page for all the details. Send your jewelry in a bubble pack or padded envelope to: Creative Medical ID 11445 E. Via Linda Ste. 2, #441 Scottsdale, AZ 85259-2653
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What if my bracelet or watchlet breaks? How much is it to repair?
If your Creative Medical ID jewelry breaks within 90 days of the date we ship, you are covered at no charge one time under our guarantee. After the 90 day guarantee is up, the charge to repair is: $8.00 for bracelets, $12.00 for watchlets + $3.95 S&H.
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Will my sterling silver or gold-filled Medical tag tarnish?
YES, all sterling silver & gold-filled jewelry tarnishes when exposed to acidic skin or air. An ultrasonice cleaner or a non-abrasive polishing cloth (such as Sunshine) will remove tarnish. (Do not put beaded strands in ultrasonic cleaner.)
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What is Gold Filled jewelry?
Gold-filled describes when a layer of gold is mechanically bonded with heat and pressure to one or more surfaces of the supporting base metal,such as brass, then rolled or drawn to a given thickness. In the jewelry industry the quantity of gold must be at least 1/20th by weight of the total product. Gold Filled items will remain gold for a lifetime if cared for properly. Unless you are using harsh chemicals abrasives, lotions or perfumes, the gold layer will stay gold for years to come!
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How do I care for my sterling silver or gold-filled ID Tag?
When storing jewelry, do not mix gold with silver, spearate the metals by compartments. Sterling silver and gold-filled are soft precious metals and vulnerable to scratching, so be careful. Consider purchasing a stainless steel Medical ID tag for everyday wear.
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Is it possible to get a full refund on my custom made bracelet or watchlet?
We want you to be happy with your purchase, and will work with you to resolve any problems we have made. All sales on custom-engraved and beaded jewelry items are final.
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